Since I was out most of last week, I met with my team this morning to get back up to speed. The minute I closed the door, the bitching began. That’s not meant to disparage them. This is a great team, so their complaints were valid.
Last Friday afternoon, one of the officers (we’ll call her Jane) went into panic mode. Her boss (we’ll call him Tom) asked for some information by 3:30, so she proceeded to get the team spun up. The team already had the information (since it’s part of what they regularly do), but apparently it wasn’t what Jane wanted, or it wasn’t enough.
As more and more idiotss people got involved, the tasking just escalated. When the team missed the 3:30 deadline, Jane yelled at these people, telling them their work was unacceptable.
When the data was finally given to Tom, turns out, all he’d wanted was one slide from a brief we’d already done. It would have taken 2 seconds. The 3:30 deadline would have been met, people wouldn’t have had stay until 7:00 pm (on a Friday), and panicky phone calls to people at home wouldn’t have been necessary. All because Jane didn’t understand what Tom was asking for.
I wonder if Jane realizes the whole incident is her fault and she made an ass of herself. Honestly, I don’t think she’s smart enough to recognize it.
I’m not sure how I’ll be able to help. I can give Jane recommendations and feedback, but even though we’re equal rank, I doubt she’ll listen to me. I don’t think she understands I have a strong background, more years experience, and am a better leader than she. If nothing else, I can hopefully be a shit filter.